Fair, fast, and honest refunds

We'd rather replace a broken order than refund it — but if a working replacement isn't possible within 24 hours, you get a full refund. No theatre.

1. Report the issue

Visit /warranty or message support on WhatsApp within your warranty window. Provide your order ID, the email used at checkout, and a clear description of the problem.

2. We try a replacement first

For most issues, we'll issue a working replacement account within 2 hours. Refunds are only processed if we cannot deliver a working replacement within 24 hours.

3. Refund approved

Once approved, the refund is initiated to your original bKash number within 24 hours. Typical settlement: 1–3 business days depending on bKash processing times.

Refund eligible

Order paid but not delivered within 24 hours of payment verification.

Account credentials don't work on first login, and a replacement cannot be issued within 24 hours of a valid warranty claim.

Wrong product delivered (different tier, different service) and we cannot correct it within 24 hours.

Duplicate payment for the same order — the duplicate amount is refunded immediately.

Not refund eligible

You changed your mind after the account was successfully delivered and you logged in.

You shared the account credentials publicly or with multiple people (a violation of warranty).

You manually changed the account's password and locked yourself out.

The underlying service (Netflix, Spotify, etc.) banned the account due to your activity (e.g., region-hopping, ToS violations).

More than 30 days have passed since the original purchase.

Have an issue with your order?

Start with a warranty claim — most issues are fixed in under 2 hours.

File a warranty claim