Privacy Policy

When you place an order, we collect your name, email, and the bKash transaction ID you submit. If you create an account, we additionally store your chosen username and a securely hashed password. We log IP addresses and basic device info for security and fraud-prevention.

We use this information to deliver your order, send you the credentials you bought, support you when something goes wrong, and verify that the payment is legitimate. We never sell or trade your data with third parties for marketing purposes.

Your password is hashed with industry-standard algorithms before storage — we never see your plain-text password. Database connections use TLS. Access to customer data is restricted to authorized staff and audit-logged.

We use only essential cookies needed to keep you logged in and remember your cart. We do not use third-party advertising trackers. If we add analytics in the future, it will be a privacy-respecting tool (no personal identifiers).

Transactional emails only — order confirmations, delivery details, warranty replacement notices, and password resets. We do not send marketing emails. If something looks like marketing, it is not from us.

We use Neon (PostgreSQL hosting) for our database, Gmail SMTP for email delivery, and optionally Telegram/WhatsApp for support. Each receives only the minimum data needed to perform its function.

Order records are retained for accounting and warranty purposes for up to 24 months after delivery. Account information is kept while your account is active and for up to 6 months after deletion to handle disputes.

You can request a copy of the data we have about you, ask us to correct anything inaccurate, or request deletion of your account (subject to legal retention requirements). Email support@premiumzone.me to make a request.

PremiumZone is not directed to children under 13. If you believe we have collected data from a child under 13, contact us and we will delete it promptly.

We may update this policy. The "Last updated" date at the top will reflect any changes. Continued use of PremiumZone after changes constitutes acceptance.