Privacy Policy

When you place an order, we collect your name, email, and the bKash transaction ID you submit. If you create an account, we additionally store your chosen username and a securely hashed password. We log IP addresses and basic device info for security and fraud-prevention.

We use this information to deliver your order, send you the credentials you bought, support you when something goes wrong, and verify that the payment is legitimate. We never sell or trade your data with third parties for marketing purposes.

Your password is hashed with industry-standard algorithms before storage — we never see your plain-text password. Database connections use TLS. Access to customer data is restricted to authorized staff and audit-logged.

We use essential cookies for login and cart features, plus first-party, privacy-focused website analytics to understand page visits and campaign performance. Analytics uses a random browser identifier, campaign/referrer data, device type, visit time, and approximate location. We do not use third-party advertising pixels or cross-site tracking.

Transactional emails only — order confirmations, delivery details, warranty replacement notices, and password resets. We do not send marketing emails. If something looks like marketing, it is not from us.

We use managed PostgreSQL hosting for our database, Gmail SMTP for email delivery, and optionally Telegram/WhatsApp for support. For a new visitor network, we may use ipwho.is to convert the request IP into approximate city/region/country data. Each service receives only the minimum data needed for its function.

Order records are retained for accounting and warranty purposes for up to 24 months after delivery. Account information is kept while your account is active and for up to 6 months after deletion. Website analytics is automatically limited to 180 days. Full IP addresses are encrypted at rest and restricted to authenticated administrators; a one-way network hash supports unique counts and filtering.

You can request a copy of the data we have about you, ask us to correct anything inaccurate, or request deletion of your account (subject to legal retention requirements). Email support@premiumzone.me to make a request.

PremiumZone is not directed to children under 13. If you believe we have collected data from a child under 13, contact us and we will delete it promptly.

We may update this policy. The "Last updated" date at the top will reflect any changes. Continued use of PremiumZone after changes constitutes acceptance.